Refund & cancellation

This policy covers audit work engaged with Automatedinsights. It does not cover software subscriptions, physical goods, or online checkout — we do not sell those through this site.

Eligibility

Refunds apply only to fees paid for a written engagement that is cancelled or reduced under the conditions below. Indicative website pricing alone does not create a paid order.

Timeframe to request

Send refund or cancellation requests in writing to hello@automatedinsights.digital within 14 days of the event that triggers the request (cancellation notice, scope reduction agreement, or discovered billing error).

Deposits

Engagements typically require a deposit stated in the engagement letter (often 30–50% of the estimated fee) to reserve team time and begin evidence intake. Deposits are credited toward the final invoice.

Cancellation before work starts

If you cancel in writing before evidence intake begins and at least 5 business days before the agreed start date, we refund prepaid fees in full minus any non-recoverable third-party costs already incurred with your approval (if any).

Cancellation after work has started

Once evidence intake or sampling sessions have begun, fees for time already spent and committed preparation are non-refundable. Unused prepaid amounts for undelivered phases may be refunded partially, proportional to remaining unused scope, at our reasonable assessment documented in writing.

Partial refunds

If both parties agree to reduce scope mid-engagement, we recalculate fees for completed lanes and refund or credit the difference for unused prepaid amounts. Completed deliverables (for example a finished path map) remain billable.

Non-refundable items

• Completed audit phases and delivered reports or evidence packs.
• Scheduled on-site or virtual workshop days you miss without 2 business days’ notice (no-shows).
• Work already performed against an approved change request.
• Third-party fees you authorised (for example specialised lab or translation costs) once ordered.

Rescheduling

You may reschedule start dates once without fee if you give at least 5 business days’ notice and a new date within 60 days is agreed. Later or repeated reschedules may incur a rescheduling fee of up to 10% of the engagement value to cover replanning.

No-shows

If key counterparts miss a booked sampling or walkthrough session without timely notice, that session is treated as delivered for billing. We will offer one courtesy rebook when calendars allow.

Materials & access

We do not purchase retail materials for clients. If delayed system access or missing evidence extends the calendar beyond the agreed window, additional days may be billed at rates in the engagement letter rather than refunded.

Refund method & processing time

Approved refunds are returned by the original payment method (typically bank transfer) within 14 business days after written approval. You receive a confirmation noting the amount and reference.

How to request

Email hello@automatedinsights.digital with your engagement reference, reason, and preferred contact number. You may also call +852 2989 1547 during Mon–Fri 09:30–18:30 HKT. Studio address: Tung Shing Bldg, Sham Shui Po District, Hong Kong.

Exceptions

If we cancel an engagement for reasons other than your breach or withheld access, you receive a full refund of prepaid unused fees. Statutory rights under Hong Kong law that cannot be waived remain available.